Return & Refund Policy
Last Updated: January 20, 2026
At Quadrastitch.com, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns and refunds may be accepted.
1. Eligibility for Returns :
You may request a return or refund if:
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The product received is defective, damaged, or incorrect
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The service delivered does not match the agreed specifications
Requests must be made within [7 / 14 / 30] days of receiving the product or service (choose what fits your business).
2. Non-Returnable Items :
Unless otherwise stated, the following are non-refundable:
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Customized or personalized products
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Digital products or downloadable files
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Services already delivered or partially completed
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Products damaged due to misuse or negligence
3. Return Process :
To initiate a return:
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Contact us at support@quadrastitch.com with your order number and reason for return
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Our support team will review your request
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If approved, return instructions will be provided
Items returned without prior approval may not be accepted.
4. Refunds :
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Approved refunds will be processed to the original payment method
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Refund processing time may take 5–10 business days, depending on your payment provider
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Shipping fees (if applicable) are non-refundable unless the return is due to our error
5. Exchanges :
We may offer exchanges for defective or incorrect items, subject to availability.
6. Cancellation Policy :
Orders may be canceled before processing or production begins. Once processing has started, cancellations may not be possible.
7. Late or Missing Refunds :
If you haven’t received a refund:
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Check your bank or payment provider
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Contact your payment processor
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If the issue persists, email us at support@quadrastitch.com
8. Changes to This Policy :
We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page.
9. Contact Us :
For questions regarding returns or refunds, contact:
Email: support@quadrastitch.com
Website: https://quadrastitch.com/
